Privacy Policy
Last updated 7 September 2026.
Who handles your information
Caruso Consulting Co Ltd, trading as Home Office Company, operates this store. Contact theteam@customersupport.care about privacy, access or correction requests.
Information used for orders and support
We use the contact, delivery and order details you provide to process payment, fulfil orders, track delivery and answer enquiries. Payment providers handle payment details. Our order and fulfilment services receive the details needed to process your purchase.
Forms, chat and uploaded media
Contact and wholesale forms use our shared Marketing Command Centre service. The chat assistant is provided through IntellextAI. Information you submit is processed by these services to respond to you. Avoid sending payment-card details or unnecessary sensitive information. Remove location metadata from photographs before submitting them.
Cookies and analytics
The cart and consent preferences use local browser storage. Optional Google Analytics loads only after consent. You can change your choice through Cookie settings in the footer. Read our cookie policy.
Embedded content and external providers
Forms, chat and other embedded services may receive connection and browser information when loaded. External websites have their own privacy practices. Service providers or our support operations may be outside New Zealand. Overseas disclosures must meet applicable privacy requirements; see the Privacy Commissioner’s guidance.
Retention, access and correction
Order and support records are retained for fulfilment, customer service and applicable accounting or legal requirements. You may ask for access to or correction of information we hold about you, or request deletion where retention is not required. We may need to verify your identity.
Earlier website records
The earlier WordPress store supported accounts and comments, including profile information and optional Gravatar avatars. Those historical records may still be held for support and legal purposes. This rebuilt storefront does not offer public comments or a new customer-account registration form. Contact us about earlier account or comment data.
Concerns
Raise a concern with us first. You can also contact the Office of the Privacy Commissioner.
Microsoft Clarity analytics
Microsoft Clarity stays off until you choose to enable it here. With your permission, Clarity helps us understand public page use through analytics, heatmaps and session recordings. Microsoft receives usage data as an independent data controller and handles it under its Privacy Statement, including its described service-improvement and advertising-related uses. Text and sensitive fields are masked; checkout, account and other sensitive routes are excluded.
Advertising storage is denied and Clarity's advertising integrations are disconnected. Your choice is remembered in this browser for up to 180 days. Older Google-only choices do not enable Clarity. You can turn Clarity off here at any time; withdrawal stops future recording after a page reload and clears its first-party cookies. It does not delete data already received. Contact us using the contact details on this website about privacy or data requests.
Optional Clarity analytics is off.
Google measurement choices
This website's Google measurement follows its existing regional consent defaults. These choices are separate from Microsoft Clarity. You can decline Google measurement, allow Google Analytics alone, or allow analytics and advertising measurement when configured. Google receives usage data under the Google Privacy Policy. Declining updates Google's consent signals. Where an existing Google tag is already active, denied-mode requests can continue without optional storage; changing this choice does not delete data already received.