Liability & Indemnity

Last updated 7 September 2026.

Your rights come first

Nothing on this page excludes or limits liability, consumer guarantees or remedies where New Zealand law does not permit that exclusion or limitation. Our terms and returns process are subject to those rights.

Product use

Read the supplied instructions, check suitability and use the product as intended. Product descriptions do not promise that a product prevents injury or loss. Ask us to clarify any model, capacity or compatibility detail before ordering.

Website information and availability

We aim to keep product information accurate. Let us know about an error or missing detail so we can check it. Website access can be interrupted, and external links are operated by their respective providers. This does not remove our obligations concerning goods we sell, paid orders or delivery.

Third-party activity and indemnity

You are responsible for your own unlawful use of this website or infringement of another person’s rights. We do not require you to indemnify us for our own negligence or for liability that cannot lawfully be transferred to you. Any claim is assessed under applicable law.

Resolving a concern

Contact theteam@customersupport.care with the details. Stopping use of a product or website is not your exclusive remedy. See our returns policy for faults and order problems.