Contact us
Questions about a desk, a chair, your order or delivery? We are happy to help.
Email our team any time with your product, delivery or order question. Include the product option or order number so we can help you more quickly.
If you are chasing an order, include your order number and the email address you used at checkout, and we can pull it up straight away. You can also check progress yourself on the Track Your Order page, and the shipping guide answers most delivery questions.
Company information
Full, transparent business details, so you always know exactly who you are buying from.
- Company nameHome Office Company, a division of Caruso Consulting Co Ltd
- Company registration0765554000332
- New Zealand administration8 Commerce Street, Auckland CBD, Auckland 1010, New Zealand
- Registered addressSuite 37, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
- Phone+66 98 391 3877
- Emailtheteam@customersupport.care
Orders over NZ$100 ship free with tracked delivery (a flat NZ$25 applies below that). See Refunds & Returns and Shipping for the full details.
Frequently asked questions
Where do you deliver?
We deliver across New Zealand. Enter your delivery address at checkout and contact us first if access or delivery arrangements need checking.
What does delivery cost?
Standard delivery is NZ$25, or free when the goods total after discounts is NZ$100 or more. Express delivery is a paid NZ$25 option, including above the free-delivery threshold.
How long does delivery take?
Allow 24 to 48 hours for order handling, then the published delivery estimate of 5 to 7 days. Timing varies by location.
Can an order arrive in separate packages?
Yes. Items in one order may be dispatched separately for logistical reasons.
How do I track my parcel?
A tracking number is emailed after dispatch. Use our Track Your Parcel page or contact support with your order number.
What currency is used?
Product prices and checkout totals are in New Zealand dollars (NZD).
Which payment methods are supported?
The checkout supports credit and debit cards through Stripe, and PayPal.
Is there a discount code?
Enter valued-customer in the cart for 15% off the goods total. Delivery is not discounted.
Who operates this store?
Home Office Company is a division of Caruso Consulting Co Ltd. Company and contact details are published on our About page.
Can I visit a showroom?
This is an online store. The published administration addresses are not retail showrooms or return addresses.
How do I ask about a product before ordering?
Email theteam@customersupport.care with the product name, option and the details you need confirmed.
Can I request a wholesale quote?
Yes. Use the Wholesale Quote page and describe the products, quantities and delivery location.
What if my item is faulty or not as described?
Contact us with your order number and details. Your rights under New Zealand consumer law are not limited by our voluntary returns policy.
Can I return a change-of-mind purchase?
The published store policy offers a 15-day change-of-mind window from purchase, subject to its conditions. Read Refunds & Returns before ordering.
Can I cancel an order?
Contact support promptly, ideally within 12 hours. Cancellation may no longer be possible once packing or shipping starts; see the published policy for terms.
Packaging and delivery
We introduced Eco Pack packaging and we work with our delivery providers to bring the carbon footprint of a delivery down. It is a direction rather than a finished job, and we would rather describe it that way than claim more than we have done.