{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery across New Zealand on orders of NZD 100 or more after discounts; a flat NZD 25 delivery charge applies below that. Orders are handled in 24 to 48 hours and delivered in 5 to 7 days.",
    "content": "Shipping Last updated 7 September 2026. Where we deliver We deliver across New Zealand. Delivery charges Standard delivery is NZ$25, or free when the goods total after discounts is NZ$100 or more. Express delivery is a paid NZ$25 option, including when standard delivery is free. The selected charge is shown in your cart before payment. Handling and delivery time Allow 24 to 48 hours for handling and processing, then the published estimate of 5 to 7 days for delivery. Timing varies by location. Contact us before ordering if you have a deadline; a shorter express timeframe is not published. Tracking and separate parcels We email your tracking number once your order ships. Items in one purchase may be sent in separate packages for logistical reasons. Follow your shipment on our Track Your Parcel page. Questions or delivery problems Email theteam@customersupport.care with your order number. Contact us if a parcel is missing, delayed or damaged so we can investigate and arrange an appropriate remedy.",
    "url": "https://homeoffice.net.nz/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "A 15 day voluntary change-of-mind window from purchase, subject to conditions, NZD39 handling charge and return postage. Voluntary cancellation fee 12.5%. The consumer guarantees in the Consumer Guarantees Act 1993 are unaffected and cannot be excluded.",
    "content": "Refunds & Returns Last updated 7 September 2026. Your consumer rights Your rights under New Zealand consumer law apply alongside this policy. The change-of-mind time limit, original-packaging conditions and fees below do not restrict remedies for faulty, damaged, incorrect or otherwise non-compliant goods. See Consumer Protection’s guide to the Consumer Guarantees Act . Damaged, incorrect or missing orders Contact us promptly with your order number and details. We may ask for photographs or further information so we can check what happened. We cover return postage for damaged or faulty goods and arrange the appropriate remedy. Contact us if the wrong item arrives, parts are missing or your order does not arrive. Changing or cancelling an order Contact us as soon as possible, ideally within 12 hours of payment. Once packing and shipping begin, cancellation may no longer be possible. For a voluntary cancellation, the published store policy applies a 12.5% service and processing fee. This fee does not apply where a statutory remedy requires a refund. Change-of-mind returns The store offers a voluntary return window of 15 days from the original purchase. This covers finding a better price, changing your mind, unsuitable fit, no longer needing the item or ordering the wrong item. The product must have been purchased from this website within the last 15 days. Keep the original packaging and your receipt, order confirmation or other proof of purchase. A NZ$39 packing and handling amount per order is non-refundable under this voluntary policy. You pay return postage using a tracked service to the original dispatch warehouse. Contact us first for the correct return address. Purchases from third-party retailers must be returned through that retailer. The original handling and shipping charges are excluded from a voluntary change-of-mind refund. These conditions do not limit your consumer rights for faulty or non-compliant goods. Starting a return Email theteam@customersupport.care with your order number, reason for return and any relevant photographs. We will confirm the return steps. Do not send goods to an administration address. Refund processing The published processing target is 24 to 48 hours after the returned item is received and checked. Refunds go to the original payment method. Account credit may be arranged if you request it. Your bank or payment provider may take additional time to show the refund.",
    "url": "https://homeoffice.net.nz/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Home Office Company collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 7 September 2026. Who handles your information Caruso Consulting Co Ltd, trading as Home Office Company, operates this store. Contact theteam@customersupport.care about privacy, access or correction requests. Information used for orders and support We use the contact, delivery and order details you provide to process payment, fulfil orders, track delivery and answer enquiries. Payment providers handle payment details. Our order and fulfilment services receive the details needed to process your purchase. Forms, chat and uploaded media Contact and wholesale forms use our shared Marketing Command Centre service. The chat assistant is provided through IntellextAI. Information you submit is processed by these services to respond to you. Avoid sending payment-card details or unnecessary sensitive information. Remove location metadata from photographs before submitting them. Cookies and analytics The cart and consent preferences use local browser storage. Optional Google Analytics loads only after consent. You can change your choice through Cookie settings in the footer. Read our cookie policy . Embedded content and external providers Forms, chat and other embedded services may receive connection and browser information when loaded. External websites have their own privacy practices. Service providers or our support operations may be outside New Zealand. Overseas disclosures must meet applicable privacy requirements; see the Privacy Commissioner’s guidance . Retention, access and correction Order and support records are retained for fulfilment, customer service and applicable accounting or legal requirements. You may ask for access to or correction of information we hold about you, or request deletion where retention is not required. We may need to verify your identity. Earlier website records The earlier WordPress store supported accounts and comments, including profile information and optional Gravatar avatars. Those historical records may still be held for support and legal purposes. This rebuilt storefront does not offer public comments or a new customer-account registration form. Contact us about earlier account or comment data. Concerns Raise a concern with us first. You can also contact the Office of the Privacy Commissioner .",
    "url": "https://homeoffice.net.nz/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Home Office Company.",
    "content": "Terms & Conditions Last updated 7 September 2026. Who we are This website is operated by Caruso Consulting Co Ltd, trading as Home Office Company. Our company registration and contact details are on the About page . Using this website Use this site lawfully and respect the rights of others. Do not upload malicious code, threaten or defame others, publish unlawful material or infringe intellectual property. You must be at least 18 to order, or act with a parent or legal guardian’s supervision. Website content and permission You may browse the site for shopping and enquiry purposes. Unless we give written permission, our text, images, designs, software and other content may not be commercially reproduced, sold, leased, modified or redistributed. We may restrict access for misuse or unlawful activity. Orders and payment Prices and checkout totals are in NZD. Review your selected options, quantities, delivery details and total before payment. Card payments are processed through Stripe; PayPal is also supported. Delivery, returns and cancellation terms are set out in the linked policies. Account security If you have used an account on our earlier store, keep its credentials secure and notify us of suspected unauthorised access. For order assistance use parcel tracking or contact support. This rebuilt storefront does not require an account to place an order. Availability and changes Product availability and website information may change. If there is a problem fulfilling a paid order, we will contact you to arrange a solution or refund as required. Changes to published terms apply prospectively and do not remove rights already attached to your order. Consumer protection Nothing in these terms, the returns policy or our liability page excludes rights that cannot lawfully be excluded under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or other applicable New Zealand law. Related policies Shipping · Refunds & Returns · Privacy · Liability & Indemnity",
    "url": "https://homeoffice.net.nz/terms-and-conditions/"
  }
}